Frequently Asked Questions
Everything you need to know about your next adventure with KEEN.
How do I know what size to order?
Most KEEN footwear is true to size, but some styles run a bit small. We recommend checking the 'Fit Tip' on the specific product page and consulting our comprehensive size chart for measurements.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online returns portal to generate a prepaid shipping label for a hassle-free process.
Are KEEN shoes waterproof?
Many of our styles feature the KEEN.DRY waterproof, breathable membrane. Look for the 'Waterproof' icon or description on the product page to ensure the specific model meets your needs.
How should I clean my KEEN sandals?
Most of our water sandals are machine washable. Use a gentle cycle with cold water and a mild detergent, then allow them to air dry away from direct heat or sunlight.
Do you offer a warranty on your footwear?
Yes, we stand behind our products with a one-year warranty against manufacturing and material defects from the date of purchase through an authorized KEEN reseller.
When will my order ship?
Orders typically ship within 1-2 business days. Once your package leaves our warehouse, you will receive a confirmation email with a tracking number to monitor your delivery.